Privacy Policy

1. Introduction

This Privacy Policy explains what information we collect when you visit our website, how we use it, and your rights in relation to it. It applies to all websites and services operated by Ambitions Web Ltd, trading as Ambitions AI and CXSolved.AI.

We are committed to handling your personal data responsibly and in compliance with the UK General Data Protection Regulation (UK GDPR).

2. Who We Are

Ambitions Web Ltd is the data controller for personal data collected through this website.

Registered address: 80 Magdalen Road, Exeter, Devon, EX2 4TT
Company number: 15387454
ICO registration number: ZB804022 -- View our ICO registration

Data Protection Officer: Nicholas Burrage
Email: hello@theambitionsagency.com
Phone: 01752 830000

3. What Data We Collect

a) Data you give us directly

When you fill in our contact form or sign up to our newsletter, we collect your name and email address, and any other details you choose to provide.

b) Data collected automatically

When you visit our website, we automatically collect certain information about your device and how you interact with the site. This includes your IP address, browser type, pages visited, and time spent on the site. This is collected via Google Analytics and the Facebook Pixel.

4. How We Use Your Data

We use the data we collect to:

• Respond to enquiries submitted via our contact form
• Send you our newsletter, if you have signed up for it
• Understand how visitors use our website so we can improve it
• Measure the effectiveness of our marketing activity

5. Cookies and Tracking

Our website uses cookies -- small files stored on your device -- to help us understand how the site is used and to support our marketing.

We use:

• Google Analytics: to track website usage and visitor behaviour
• Facebook Pixel: to measure the effectiveness of our advertising and to enable remarketing

Non-essential cookies (including those placed by Google Analytics and Facebook Pixel) are only activated with your consent. You can manage or withdraw your cookie preferences at any time using the cookie settings on our website.

For full details of the cookies we use, please see our Cookie Policy.

6. Legal Basis for Processing

We process your data on the following legal bases:

• Consent: for newsletter sign-ups and non-essential cookies
• Legitimate interests: for responding to contact form enquiries and improving our website
• Legal obligation: where processing is required to comply with UK law

7. How Long We Keep Your Data

• Contact form enquiries are kept for as long as is reasonably necessary to respond to and follow up on your request.
• Newsletter subscribers are kept on our list until they unsubscribe.
• Website analytics data is retained in line with Google Analytics and Facebook's own data retention settings.

8. Sharing Your Data

We do not sell your personal data. We may share it with trusted third-party tools that help us operate our website and services, including:

• Google: analytics
• Facebook/Meta: advertising and pixel tracking
• GoHighLevel: our CRM and email platform

These providers are bound by their own data protection obligations and are only permitted to use your data to provide services to us.

9. International Data Transfers

Some of our third-party providers store or process data in the United States. These transfers are carried out in compliance with the UK-US Data Bridge (effective October 2023), which ensures that appropriate data protection standards are maintained.

10. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Ask us to correct inaccurate data
• Ask us to delete your data
• Object to or restrict how we process your data
• Withdraw consent at any time (where processing is based on consent)
• Lodge a complaint with the ICO

To exercise any of these rights, please contact Nicholas Burrage at hello@theambitionsagency.com. We will respond within 7 days.

11. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

12. Changes to This Policy

We may update this policy from time to time. The date at the top of this page will always reflect when it was last revised. We encourage you to check back periodically.

13. Contact

Nicholas Burrage (Data Protection Officer)
80 Magdalen Road, Exeter, Devon, EX2 4TT
Email: hello@theambitionsagency.com
Phone: 01752 830000